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How bigpot gaming Handles Your Personal Data

At bigpot gaming, we are transparent about what personal data we collect, how we use it, and who we share it with when you hold an account with…

Data collected only for account useNo data sold to third partiesSecure encryption on all account dataYour rights respected at every stepContact us anytime to update your records
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bigpot gaming How bigpot gaming Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about how we store your data, want to request a copy of what we hold, or need to ask us to delete specific records, our privacy team is…

Email Privacy Team Send a written request to our dedicated privacy inbox at bigpotgaming.net. Include your registered email address so we can locate your account records and respond accurately within five working days.
Live Chat Support Our live chat channel connects you to a support agent who can log your privacy request immediately. Chat is available daily and agents can escalate data-access or deletion requests to the privacy team on your behalf.
Account Settings Panel Log in to your account, navigate to Settings, and use the Privacy Controls section to download your data summary or submit a deletion request directly without needing to contact support separately.
HOW WE PROTECT DATA

Our Data Handling and Security Practices

Every measure we apply to your account data is designed to be specific, auditable, and compliant with applicable Malaysian data-protection obligations.

Encryption at Rest and in Transit

All account data is encrypted using AES-256 at rest. Data moving between your device and our servers travels over TLS 1.3, so your login credentials and payment references are never exposed in transit.

Cookie Policy and Consent

We use functional cookies to keep your session active and analytics cookies to understand how you navigate the platform. You can adjust cookie preferences in your account settings at any time without affecting your login access.

Account Security Controls

Two-factor authentication is available on all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to your registered address so you are aware of any access you did not initiate.

Data Retention Schedule

We retain active account data for as long as your account remains open. Once you close your account, personal data is held for the statutory period required by Malaysian financial regulations, then permanently deleted from our servers.

Who Can Access Your Records

Access to your personal data is restricted to staff whose job functions require it — account verification, fraud detection, and payment processing teams. No marketing team member has access to raw personal data records.

How to Request Changes or Deletion

Submit a data-change or deletion request via the Privacy Controls panel in your account settings or by emailing our privacy team. We verify your identity before processing any change and confirm completion by email once the action is done.

Frequently Asked Questions About Our Privacy Policy

These questions cover the most common things you may want to know about how bigpot gaming handles your personal data, your rights as an account holder, and how to act on those rights. If your question is not here, contact us directly through the channels listed above.

We collect your full name, email address, phone number, date of birth for identity verification, and payment details associated with methods such as Touch 'n Go, GrabPay, Boost dan FPX. We also record device type and IP address for security purposes.

No. We do not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with payment processors, identity verification services, and fraud-detection partners, all of whom are contractually bound to protect it.

Log in to your account and go to the Privacy Controls section in Settings to download a data summary. Alternatively, email our privacy team with your registered email address and we will send you a full data report within five working days.

Yes. Submit a deletion request via the Privacy Controls panel or by contacting our privacy team directly. We will delete your data after verifying your identity, subject to any retention periods required under Malaysian financial regulations.

We use functional cookies to maintain your session and analytics cookies to improve the platform. You can review and adjust your cookie preferences at any time in account settings. Turning off analytics cookies does not interrupt your ability to log in or transact.

After account closure, we retain your personal and transaction records for the period mandated by applicable Malaysian financial and anti-money-laundering regulations. Once that statutory period ends, all personal data is permanently and securely deleted from our systems.

Contact our privacy team via email or live chat and describe the concern in writing. We investigate all data-handling complaints within ten working days and will communicate the outcome and any corrective steps taken directly to your registered email address.

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